Accessibility

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Riverhouse on the Deschutes

Accessibility Statement

ACCESSIBILITY STATEMENT

Riverhouse on the Deschutes is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines and WCAG 2.1 AA. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please send us an email to rvh-frontdesk-o365@riverhouse.com or call (888) 919-9148.

Our resort is currently under construction. During this time, we are unable to accurately provide property and room descriptions to assist our guests while determining needs during a stay at Riverhouse on the Deschutes. If you have specific questions about the property or room types and accessibility, please contact us at (888) 919-9148 and we will provide the most updated information available.

Riverhouse on the Deschutes is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. We engage in efforts necessary to meet online usability and web page design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.1.

ACCESSIBILITY STANDARDS

For the purposes of this policy, Riverhouse on the Deschutes will use the Worldwide Web Consortium’s Web Content Accessibility Guidelines version 2.1, Level AA Conformance (WCAG 2.1 Level AA) as “the Standards.” We use software tools to regularly test and evaluate the accessibility of our website and to make improvements by partnering with National Compliance Group.Recognizing the ongoing evolution of current web content and technologies, National Compliance Group will continue to test our site on an ongoing basis for accessibility and report accessibility issues for this website. Any features found to be inaccessible will be addressed in a timely manner.

THIRD PARTY SITES

Throughout this website, we make use of different third-party applications and websites. These applications and websites, which are not controlled by Riverhouse on the Deschutes, may present challenges for individuals with disabilities that we are not able to control or remedy.

ACCOMMODATION

If you encounter any page on our site that presents a challenge for individuals with disabilities, please submit your feedback. Riverhouse on the Deschutes accepts calls from relay services. You may also request any modifications to our policies, practices and procedures. Please contact us at rvh-frontdesk-o365@riverhouse.com or (888) 919-9148.


Riverhouse on the Deschutes is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback.

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at (541) 639-3481 or via email at rvh-frontdesk-o365@riverhouse.com with a description of the issue you encountered and your contact information. Your experience matters to us.

Riverhouse on the Deschutes website may contain material from various third-party web links, including social media, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from these third-party links. If you are need further assistance or need to report an issue, please contact us.

ACCESSIBLE FEATURES AND AMENITIES

Riverhouse on the Deschutes is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

ADA Property Features:
• Accessible public entrance.
• The registration desk is 36” high. Hotel has a mobile check in/concierge desk and able to accommodate anyone at a registration desk or seated area.
• Accessible route from the public entrance to the registration area and accessible rooms.
• Accessible public restroom.
• Accessible route from parking area to the main entrance.
• Accessible parking in Self-Parking lot.
• Visual (strobe light) alarms.
• Guest room televisions have closed captioning or closed captioning decoders are provided.
• Accessible food and beverage outlets: Accessible route to all food and beverage outlets from the public entrance.
• Accessible meeting and event facilities and accessible route to all meeting and event facilities from the public entrance.
• Service dogs are welcome at Riverhouse on the Deschutes

ACCESSIBLE GUESTROOMS:

Deluxe 1 Queen Bed Accessible (Rooms 2103 & 2109)

This mobility and hearing accessible room features one queen size bed. The shower and toilet are equipped with handrails. The room also has a visual alarm, and notification devices for the doorbell or door knock as well as incoming phone calls can be available upon request. Corresponding photos may not reflect the specific accessible room type or room feature provided by this room type.

For your comfort and convenience:
• 1 Queen Bed
• Lowered Bedframe
• Shower and toilet handrails
• Visual strobe light alarms
• Braille room numbers
• Lowered shelf storage closet

Deluxe 1 King Bed Accessible (Rooms 2125 & 2127)

This mobility and hearing accessible room features one king size bed. The shower and toilet are equipped with handrails. The room also has a visual alarm, and notification devices for the doorbell or door knock as well as incoming phone calls can be available upon request. Corresponding photos may not reflect the specific accessible room type or room feature provided by this room type.

For your comfort and convenience:
• 1 King Bed
• Shower and toilet handrails
• Visual strobe light alarms
• Braille room numbers1 Queen Bed with Sofa Bed Accessible

(Room 4150)

This mobility accessible room features one queen size bed with a queen size sleeper sofa. The bath is equipped with a walk-in shower.  Corresponding photos may not reflect the specific accessible room type or room feature provided by this room type.

For your comfort and convenience:
• 1 Queen Bed and Sleeper Sofa
• Lowered Bedframe
• Walk-In Shower
• Shower and toilet handrails
• Visual strobe light alarms
• Braille room numbers

Deluxe 2 Queen Bed Accessible (Room 4152)

This mobility and hearing accessible room features two Queen size beds. The bath is equipped with a walk-in shower. The room also has a visual alarm, and notification devices for the doorbell or door knock as well as incoming phone calls can be available upon request. Corresponding photos may not reflect the specific accessible room type or room feature provided by this room type.

For your comfort and convenience:
• 2 Queen beds
• Lowered bedframe
• Walk-In Shower
• Shower and toilet handrails
• Visual strobe light alarms
• Braille room numbers
• Lowered door peep hole

Deluxe 2 Queen Beds Accessible (Room 4154)

This mobility and hearing accessible room features two Queen size beds. The shower and toilet are equipped with handrails. The room also has a visual alarm, and notification devices for the doorbell or door knock as well as incoming phone calls can be available upon request. Corresponding photos may not reflect the specific accessible room type or room feature provided by this room type.

For your comfort and convenience:
• 2 Queen beds
• Lowered bedframe
• Shower and toilet handrails
• Visual strobe light alarms
• Braille room numbers
• Lowered door peep hole

Riverview 1 King Bed with Fireplace and Sofa Bed Accessible (Room 4151)

This mobility and hearing accessible room features one king size bed and one queen size sleeper sofa. The bath is equipped with a walk-in shower. The room also has a visual alarm, and notification devices for the doorbell or door knock as well as incoming phone calls can be available upon request. Corresponding photos may not reflect the specific accessible room type or room feature provided by this room type.

For your comfort and convenience:

• 1 King Bed and Sleeper Sofa
• Lowered bedframe
• Walk-In Shower
• Shower and toilet handrails
• Visual strobe light alarms
• Braille room numbers

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