Living area in guestroom at Riverhouse Lodge in Bend, Oregon feature plaid armchair, a wooden side table holding a wine bottle, two wine glasses, and a book, near a window with curtains.

Frequently Asked Questions

  • Is the Front Desk Open 24 hours a day?

    Yes, staff is available 24-hours a day and reached by dialing '0' from your in-room telephone.

  • What are the fitness room operating hours?

    Open 24 Hours, 7-days a week.

  • What time is check in?

    Check-in is at 4 pm each day.

  • What time is check-out?

    Check out is at 11 am each day.

  • Is there a room Deposit?

    Yes. A one-night room and tax deposit is required at the time of booking to secure your reservation. The remaining balance, including the 19% Destination Fee (effective January 16, 2026), will be charged within 48 hours of arrival.

    At check-in, your card will be authorized for incidentals and any remaining balance.

    Debit cards are accepted; however, please note that authorization releases may take up to 10 business days. For faster release of funds, we recommend using a credit card. Personal checks are not accepted.

  • Are there any in-room safes?

    No, there are no in-room safes, and safety deposit boxes are available at the front desk.

  • What are the pools hours of operation?

    8:00 am – 10:00 pm
    Outdoor operates seasonally. Indoor pool is open year-round.

  • Can children play at the pool table?

    Yes from 8:00 am – 1:00 pm.

  • Are you dog friendly?

    Yes, with a $40 + tax per dog nightly Dog Fee. Maximum of two dogs, up to 150 lbs total

    All we ask is that you don't leave your dog unattended in the rooms (unless kenneled), that you keep dogs leashed in common areas, and that you clean up after them outside.

  • Where are best hotel rates available?

    The best way to save is by booking directly on our website. You'll get access to exclusive offers, seasonal packages, and member-only savings not always available through third-party travel sites.

    For even more value, join Mosaic Rewards, the free loyalty program from Benchmark Resorts & Hotels.

    Mosaic Rewards benefits include:

    • Exclusive member rates
    • Special offers and perks
    • Rewards at participating Benchmark hotels and resorts

    Enrollment is free and savings are available immediately.

    Before you book, be sure to explore our current offers and join Mosaic Rewards to unlock the best available rates for your Bend getaway.

    BOOK NOW

  • How do you get to the Convention Center?

    The Riverhouse Convention Center is located adjacent to the Riverhouse Hotel across Mt. Washington Drive. We have convenient paved walking paths from the Riverhouse Hotel that lead directly to the convention center.

  • Do you have a map of nearby walking trails?

    Yes, please visit the front desk for a copy.

  • What are the names of some nearby dog parks?

    Sawyer Park *dog friendly*

    Pine Nursery Dog Park leash free

    For a full listing of off-leash areas and opportunities in the region, go to www.dogpac.org

  • What is the cost for parking at Riverhouse Lodge?

    Overnight parking is $10 per night, per vehicle.

    Guests staying at Riverhouse Lodge as part of a group meeting or event may have specialized parking rates. Contact your program organizer for details.

  • How do I contact Lost & Found at Riverhouse Lodge?

    Departed guests of Riverhouse Lodge can submit a request for lost items by using the link below:

    LOST ITEM REQUEST

  • Is the $1 for Trails fee mandatory?

    The $1 for Trails contribution is part of Riverhouse Lodge’s community stewardship initiative and helps support regional trail sustainability efforts. Guests can request to opt-out for this program at the time of check-in with front desk agent.

    Where does the money go?

    Funds support the work of the Deschutes Trails Coalition and trail stewardship efforts throughout Central Oregon.

    What types of trails benefit?

    Programs support a variety of multi-use recreational trails throughout the region used for hiking, biking, running, and outdoor recreation.

    Why is Riverhouse Lodge participating?

    As a destination rooted in outdoor adventure and the natural beauty of Central Oregon, Riverhouse Lodge believes in helping preserve the experiences guests come here to enjoy.

  • What does the Destination Fee include?

    Inclusions: WI-FI connectivity throughout the resort, Area shuttle service, subject to availability, Resort activities and amenities-Indoor & Outdoor Pools, Hot Tub, 24-hour fitness center, In Room Coffee & Tea, Water bottle refill station, Lobby Refreshment Station, Complimentary Business Center & Printer, Dive-In Movies, 20% off Greens Fees at Rivers Edge Golf Course.

  • How Do I Get to the Convention Center at Riverhouse Lodge?

    The Riverhouse Convention Center is located at 2850 NW Rippling River Court, Bend, OR 97701. Complimentary parking is available for meeting and event attendees. If you're staying at Riverhouse Lodge, the Convention Center is just a short walk across the pedestrian bridge from the main hotel lobby.

    From the Hotel Lobby:

    1. Exit the main lobby and head toward the covered walkway.
    2. Follow signs for Convention Center and Meeting & Event Spaces.
    3. Cross the pedestrian bridge over the Deschutes River.
    4. Continue straight to the Convention Center entrance.

    Need Assistance?
    Stop by the Front Desk or call us at 541-389-3111, and our team will be happy to direct you.